SHIPPING & RETURNS
SHIPPING POLICY
Shipping Policy:
1. Shipping Methods:
- We offer multiple shipping methods to cater to the diverse needs of our customers. Customers can choose from standard shipping, expedited shipping, or express shipping options at checkout.
2. Shipping Rates:
- Shipping rates are calculated based on the weight of the items in the order, the shipping method selected, and the destination address. Customers can view the shipping costs before finalizing their purchase.
3. Processing Time:
- Orders are typically processed and shipped within 1-2 business days after payment confirmation. Customers will receive a confirmation email with tracking information once their order has been shipped.
4. Delivery Time:
- Delivery times vary depending on the shipping method selected and the destination address. Customers can expect their orders to arrive within the estimated delivery timeframe provided at checkout.
5. International Shipping:
- We offer international shipping to select countries. International shipping rates and delivery times may vary, and customers are responsible for any customs duties or taxes imposed by their country.
6. Order Tracking:
- Customers can track their orders in real-time using the tracking information provided in the shipping confirmation email. This allows customers to monitor the status of their shipment until it reaches its destination.
7. Shipping Restrictions:
- Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements. Customers will be notified during the checkout process if any restrictions apply to their order.
8. Shipping Updates:
- Customers will receive regular updates on the status of their shipment, including notifications for any delays or issues that may arise during transit. Our customer support team is available to assist with any shipping-related inquiries.
9. Returns and Exchanges:
- For information on returns and exchanges related to shipping, customers can refer to our Returns Policy for detailed instructions on how to initiate a return or exchange process.
By adhering to this shipping policy, we aim to provide a seamless and transparent shipping experience for our customers, ensuring timely delivery and customer satisfaction with every order placed on our ecommerce website.
RETURN & EXCHANGE POLICY
Return and Exchange Policy:
Thank you for shopping with us at MidwestAirSupplies.com. We strive to ensure that your shopping experience is satisfactory, and we understand that sometimes returns or exchanges may be necessary. Please review our return and exchange policy below:
1. Returns:
- If you are not completely satisfied with your purchase, you may return the item(s) within [5] days of receiving your order for a full refund. The item(s) must be unused, in its original packaging, and in the same condition as when you received it.
2. Exchanges:
- We offer exchanges for items that are defective or damaged upon receipt. If you receive a defective or damaged item, please contact our customer service team within [number of days] days of receiving your order to arrange for an exchange.
3. Return Process:
- To initiate a return, please contact our customer service team at [Cesmarketingservices@gmail.com] to request a return authorization. Once approved, you will receive instructions on how to return the item(s) to us. Please note that return shipping costs are the responsibility of the customer.
4. Refund Process:
- Once we receive the returned item(s) and verify that they meet our return policy criteria, we will process a refund to the original payment method used for the purchase. Please allow [number of days] days for the refund to reflect in your account.
5. Exchange Process:
- If you are exchanging an item due to defect or damage, we will ship out a replacement item once the returned item is received and inspected. We will cover the shipping costs for the replacement item.
6. Exceptions:
- Certain items, such as personalized or custom-made products, may not be eligible for returns or exchanges. Please check the product description or contact our customer service team for more information.
7. Contact Us:
- If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact our customer service team at [cesmarketingservices@gmail.com].
Our returns department will examine your request and send you an RMA number for approved returns within 5 business days. You must ship the items back to us undamaged and in their original packaging. Returns must be made within 60 days of the sale, but there will be a 30% restock fee. Note that items returned without an approved RMA will not be processed and damaged items will not be refunded. Please also be aware that certain items, such as FastPipe Rigid Aluminum Pipe, RapidAir tubing, MaxLine or Duratec coiled tubing, parts from kits, installation tools, pipe sealant, and custom ordered or manufacturer drop shipped items, are not eligible for return.
We hope this policy provides clarity and reassurance for our customers. Thank you for choosing Midwest Air Supplies for your shopping needs.